Return Policy

  • No Product will be accepted for return after 45 days from date of invoice.
  • No closeouts, specials or discontinued items may be returned.
  • Non-stocking items will be subject to restocking fees and freight if approved for return by the mill/supplier.
  • Items refused by the mill/supplier are not returnable.

Terms and Conditions

Finished Goods

  • Finished goods must be in unopened factory sealed cartons with no visible damage to the carton or product.
    • Carton items - minimum of five (5) cartons, same pattern and shade.
    • Accessories - minimum of five (5) pieces.Must be in original factory wrap and may be from multiple invoices Non-serialized carton items - no minimum.
  • Minimum restocking fee is $50 for amounts up to $1,000.
  • The restocking fee for returns on stocking items over $1,000 is 5% of the total being returned.
  • Maximum restocking fee is $500.

Installation Supplies, Ceramic and Unfinished Hardwood

  • All sundry items must be checked for expiration dates before approval of return.

  •  The restocking fee on these products is a flat 20% with no minimum or maximum.


  • All returns will be picked up on the next available delivery day unless a specific day is requested by customer.
  • Standard delivery charges apply if picked up on nonstandard delivery days, or from a location other than customer's store or Tom Duffy branch.

Contact Information

To initiate a product return, please call, e-mail or fax any of our customer service representatives:

Northern California and Northern Nevada:

Southern California, Phoenix and Las Vegas:

Damaged Material Returns

Damaged material must be noted at the time of delivery on the driver’s original delivery slip to qualify for a return and credit at any time

Hidden Damaged Returns

All hidden damage must be reported to our claims/CRS department within 10 days of receipt to qualify for a return and credit.

Defective Material Returns

For defective material, contact our claims department for a claim form.
Phone: 888.261.2871

Corporate Headquarters

2485 Courage Dr. , Suite 100

Fairfield, CA 94533


Manteca Distribution Center

105 Industrial Park Drive

Manteca, CA 95337


Southwest Division

400 E. Ball Road

Anaheim, CA 92805


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